This business did everything right. 1. Set a firm appointment time. 2. Called to inform that they were on their way. 3. Arrived on time. 4. Were kind and respectful. 5. explained everything that needed to happen and carefully outlined alternatives with Pros & Cons. 6. Presented a clear up-front price & stuck to it. 7. very careful to not damage anything in my house, put everything back where it started, and left everything cleaner than they found it. 100% recommendation.